Shipping policy
SHIPPING POLICY
At Pawxify, we aim to make your shopping experience as smooth and reliable as possible. Once your order has shipped, you will receive a confirmation email containing your tracking information so you can follow your package as it makes its way to you.
INTERNATIONAL STANDARD SHIPPING
Orders are typically processed within 1–3 business days after they are placed.
After your order has been processed and shipped, estimated delivery is generally:
5–14 business days
Delivery times are estimates and may vary depending on your location, shipping carrier, customs processing, local postal services, weather conditions, holidays, or other circumstances outside our reasonable control.
Please note that weekends and public holidays may affect both processing and delivery times.
For international orders, customs authorities in the destination country may inspect or delay shipments. Any applicable customs duties, import taxes, or local fees may be the customer’s responsibility unless otherwise stated at checkout.
Where available, Pawxify may use tracked shipping services and may require a signature for higher-value orders.
ORDER TRACKING
Once your order has been shipped, you will receive a shipping confirmation email with your tracking number or tracking link.
Please allow some time after receiving your tracking information for the carrier’s system to update.
If your tracking information has not updated for several business days, or you believe there may be an issue with your delivery, please contact us at:
We will do our best to assist you in reviewing the shipment status and determining the appropriate next steps.
INCORRECT SHIPPING INFORMATION
Please make sure your shipping address is complete and accurate before placing your order.
If you notice an error in your shipping information, contact us as soon as possible at support@pawxify.com.
We cannot guarantee that shipping details can be changed once an order has entered processing or has been shipped.
DELAYED ORDERS
Occasional delays may occur due to customs processing, carrier disruptions, severe weather, high-volume shopping periods, or other circumstances outside our reasonable control.
If your order is significantly delayed, please contact support@pawxify.com and our customer support team will assist you.
LOST OR MISSING PACKAGES
If your tracking information shows that your package was delivered but you cannot locate it, please:
- Check around your delivery location.
- Ask household members or neighbors whether they accepted the package.
- Check with the shipping carrier for additional delivery information.
If you still cannot locate your order, contact us at support@pawxify.com so we can assist you.
Nothing in this Shipping Policy limits any consumer rights you may have under applicable law.
CONTACT US
If you have any questions regarding shipping, delivery, or tracking, please contact:
Pawxify Customer Support
support@pawxify.com