Refund policy
PAWXIFY Return & Refund Policy
At Pawxify, we want you to feel confident when shopping with us. We offer a 90-day return policy, which means you have 90 days from the date your order is delivered to request a return.
Return Eligibility
For change-of-mind returns, your item must:
- Be unused and in the same condition as when you received it.
- Be returned in its original packaging with all included accessories, components, manuals, and tags.
- Include a receipt or other proof of purchase.
For hygiene reasons, pet sanitation products that have been used or have come into contact with litter, pet waste, or other contaminants generally cannot be returned for change-of-mind reasons.
This restriction does not apply where the product is defective, damaged, incorrect, or where applicable consumer protection laws provide otherwise.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item is:
- Damaged during delivery
- Defective
- Missing important components
- Different from what you ordered
please contact us as soon as possible at:
Please include your order number and, where possible, clear photos or videos showing the issue.
If the issue is confirmed, Pawxify may offer an appropriate resolution such as a replacement, refund, or return at no additional cost to you.
Return Shipping
If the return is required because Pawxify sent the wrong item, or because the product arrived damaged or defective, Pawxify will cover reasonable return shipping costs where a return is required.
For approved change-of-mind returns, customers may be responsible for return shipping costs unless otherwise required by applicable law.
Original shipping charges are generally non-refundable unless the return results from our error or applicable law requires otherwise.
How to Start a Return
To request a return, contact:
Please provide:
- Your order number
- The email address used to place the order
- The reason for your return
- Photos or videos where relevant
If your return is approved, we will provide return instructions and the appropriate return address.
Please do not send products back without contacting us first. Unauthorized returns may not be accepted.
Non-Returnable Items
Certain products cannot be returned for change-of-mind reasons, including:
- Used pet hygiene or sanitation products
- Products that have come into contact with pet waste or used litter
- Perishable goods
- Custom or personalized products
- Personal care or hygiene products once opened or used
- Hazardous materials, flammable liquids, or gases
- Gift cards
- Items specifically marked as final sale, where permitted by law
These exclusions do not limit any rights you may have for defective, damaged, misdescribed, or incorrect products under applicable consumer protection laws.
If you are unsure whether your item qualifies for a return, contact us at support@pawxify.com before sending it back.
Exchanges
If you would like a different product or replacement, please contact us first.
Depending on the situation, we may ask you to return the original item before a replacement is sent.
For change-of-mind exchanges, the fastest option may be to return the eligible item and place a new order after your return has been approved.
European Union — 14-Day Right of Withdrawal
If your order is delivered to a country where the European Union's statutory right of withdrawal applies, you generally have the right to cancel your purchase within 14 days of receiving your goods, without giving a reason.
To exercise this right, contact us at:
Products returned under the statutory withdrawal right should generally be returned in substantially the same condition in which they were received, with original packaging and accessories where reasonably possible.
You may inspect a product as you would in a physical store, but you may be responsible for any diminished value caused by handling beyond what is necessary to establish the nature, characteristics, and functioning of the product.
Certain goods may be exempt from the right of withdrawal under applicable law, including some sealed hygiene products once unsealed.
Nothing in this policy is intended to limit your statutory consumer rights.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved:
- The refund will be issued to your original payment method.
- Processing times may vary depending on your bank, card issuer, or payment provider.
- Any applicable deductions, such as authorized return shipping charges or diminished value where legally permitted, will be communicated to you.
Please allow additional time for your bank or payment provider to post the refund to your account.
If more than 15 business days have passed since we confirmed that your refund was issued and you still have not received it, please contact:
Cancellations
If you need to cancel or change an order, please contact us as soon as possible at support@pawxify.com.
We cannot guarantee that an order can be changed or canceled once it has entered processing or has already shipped.
Contact Us
If you have any questions about returns, refunds, or your order, please contact:
Pawxify Customer Support
Email: support@pawxify.com